Dear Valued Customer,
Thank you for choosing Crafts WP. Your satisfaction is our top priority. We're here to ensure your shopping experience is exceptional, and to support you with our commitment to quality and service.
RETURNS
Our policy allows you to return your purchase within 30 days of receiving the item, hassle-free and at no cost to you. However, please note that we do not accept returns on final sale items.
CANCELLATION
Once your order has been shipped, it is no longer possible to cancel it.
LOST/DAMAGED ITEMS
In the rare event that your order is lost or arrives damaged/faulty, please let us know immediately. We will promptly send you a replacement at no cost.
RESTOCKING FEE
We want to make your return experience as easy as possible. Therefore, there is no restocking fee when you return an item.
Return Procedure
- Contact us at craftswp@gmail.com with your order number.
- After approval, ship the item back to us with a courier of your choice. The return shipping is provided at no cost to you.
- Once we receive and inspect the item, we will process your refund. You can expect your funds to be credited within 3-15 business days.
CUSTOMER SUPPORT
If you have any questions or concerns about our refunds and returns policy, please don't hesitate to reach out to us at craftswp@gmail.com. We aim to respond to most emails and customer inquiries within 12 hours, with a maximum response time of 24 hours during peak periods.
At Crafts WP, we are dedicated to providing a seamless and enjoyable shopping experience. We look forward to serving you, and we appreciate your trust in our policies and services.